Enquiries Officer – Fostering

Fostering People

Enquiries Officer – Fostering

Salary: £20,820per annum

Benefits: 30 days’ Annual Leave Rising to 35 days with Length of Service + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & on-site free parking

Office Based - Nottingham

About Us

Fostering People are an innovative developing provider with an outstanding inspection rating. We have a reputation for providing exceptional support to our children, foster parents and to our dedicated and passionate staff team. 

Established in 2000, our reputation and positive approach has enabled us to achieve growth in the fostering sector. Today we’re present in even more communities: Scotland, the North East, North West, West Midlands, East of England and Yorkshire. In these places, the excellence of our work means we are the preferred choice of partner for many local authorities, who trust us to provide a high quality and caring local service. Just as importantly, so do foster parents in these communities.

We have received 4 consecutive Outstanding inspections from Ofsted, the most recent in 2024.

ABOUT YOU

You will be responsible for being the first point of contact for applicants who enquire to foster with us.  You will be building rapport with potential Foster Parents, providing information and screening applicants for suitability.  You will guide new applicants on the benefits of fostering with Fostering People, taking them through an initial screening process and highlighting transferable skills they can bring to the role.

We are looking for a highly motivated individual with an engaging manner that is able to communicate confidently over the phone and via Live Chat. You will be self-motivated, enthusiastic and lively with the ability to build relationships, identify opportunities and create solutions.

A background in sales or a customer service role would be an advantage for this fast paced role.

Requirements

• Friendly, confident telephone manner
• Enthusiasm and desire for engaging with customers
• Excellent verbal communicator and the ability to remain calm and professional under pressure
• Attentive listener
• Able to work & communicate as part of a team
• Competent IT skills, including Microsoft Office and recording on a CRM system
• Ability to multi-task and prioritise work load in a fast-paced environment
• Willingness to work flexibly to meet business needs including occasional evenings
• Experience working within a Customer Service environment would be an advantage, but not essential.
• Prior knowledge of fostering/the fostering sector would be an advantage, but not essential as full training will be provided
• Prior knowledge of fostering/the fostering sector and standard foster carer recruitment process an advantage but not essential.
• Willingness to work flexibly to meet business needs will include one evening per week

For an informal conversation about this role, please contact Lynne Maddocks on 07970 081444.

To be considered for this post, please complete an application.

No agencies please.

Fostering People is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position.